Support Center

How do I pair DESMOND earbuds with my phone?

On first use, open the charging case lid and the earbuds enter pairing mode automatically. Select the model (e.g. DESMOND G16 Pro) in your phone's Bluetooth settings to connect. When you reopen the lid they reconnect automatically to the last paired device.

What are the battery life and charging time of the DE413 speaker?

The DE413 has a built-in 1500mAh battery giving about 10–13 hours of typical playback (depending on volume) and charges via the included Type-C cable. It supports dual 5W×2 speakers, Bluetooth 5.4, TF card / USB / FM / AUX and TWS pairing.

Which models are water-resistant? Can I take them into the shower?

DE413 and DE415A are rated IPX5 and handle splashes, bathroom use and light outdoor rain. DE415 is not water-resistant — keep it away from rain and splashes. None of the models should be immersed in water.

Where can I buy DESMOND products?

The official website provides product information and after-sales support; some models (such as DE413) are not currently sold online. For purchases or business enquiries, please contact us by email.

The connection is unstable, or one earbud has no sound. What should I do?

① Put both earbuds back in the charging case, close the lid for 10 seconds, then reopen. ② Remove the device from your phone's Bluetooth list and pair again. ③ Avoid strong interference sources and stay within 10 metres. If the problem persists, contact us through live chat.

Live chat: tap the 💬 bubble at the bottom right — AI assistant available 24/7
Business & after-sales email: [email protected] (Kim Wang)
Shenzhen Daimo Technology Co., Ltd.

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